Terms & Conditions

  1. Introduction

1.1 This contract (Rental Contract) to hire a Vehicle from Beepz Car Rentals consists of:
(a) the agreement (Rental Agreement) You have signed to hire the Vehicle from Us;
(b) these Terms and Conditions of rental (Terms and Conditions); and
(c) Direct Debit Authorization.

1.2 The Rental Contract is governed by the laws of New South Wales and You agree that courts in that state have non-exclusive jurisdiction to determine any dispute that arises between You and Us.

1.3 The Australian Consumer Law applies to the Rental Contract and provides You with rights that are not excluded, restricted or modified by the Rental Contract. Any provision in this contract is subject to the specific protections and guarantees in that and any corresponding Federal, State or Territory legislation.

1.4 We may use electronic signatures as a means of entry into the Rental Contract. When You insert an electronic signature, You consent to the use of this means of acknowledgment and acceptance of these Terms and Conditions and Your obligations under the Rental Contract.

 

  1. Vehicle Condition and Return

2.1 The Vehicle that is delivered to You is in good operating condition and of acceptable quality.

2.2 You must return the Vehicle:
(a) on the date and by the time specified in the Rental Agreement;
(b) to the rental location specified in the Rental Agreement;
(c) in the same condition it was in at the commencement of the rental, subject to reasonable wear and tear;
(d) with all of its tools, tyres, accessories and equipment;
(e) with a full tank of fuel. Only 91, 95 or 98 petrol may be used. E10 and Diesel are strictly prohibited in petrol vehicles;
(f) in a professionally clean condition both inside and out. If not, a $100 cleaning fee will apply.

2.3 We must be notified and agree to any extension of the period of hire beyond that stated on the Rental Agreement in advance of the return date and time. If the Vehicle is not returned on the date and at the time specified or as extended by Us, We will attempt to contact You. If unsuccessful and the Vehicle is missing, We may report it as stolen.

2.4 If the Vehicle is returned more than one hour late, standard hourly rates apply up to one full day’s rental, and full daily rates apply for each 24-hour period overdue.

2.5 One way rentals must be agreed upon in advance and may incur additional charges.

2.6 Any smoke smell, stains, or interior damage due to smoking will result in detailed cleaning charges of $300 to $700, depending on the condition of the Vehicle.

2.7 You are responsible for repairing any torn seats, self-inflicted damage or scratches.

2.8 We are not responsible for any personal items left in the Vehicle after return.

2.9 Contract Period: Renter has to serve the complete contract period in all conditions. If mentioned as extendable, that needs to be mutually agreed between both parties. Failure to serve the contract period will result in breach of agreement.

 

  1. Unauthorised and Prohibited Use

IMPORTANT NOTICE: A breach of any part of this clause is a Substantial Breach. See clause 10.

3.1 The Vehicle must only be driven by someone:
(a) named in the Rental Agreement or approved in writing;
(b) who holds a valid licence (Australian or international with English translation or IDP);
(c) with a full licence for at least three years;
(d) not less than 18 years of age and not older than 74 years;
(e) who has not had a licence suspended or cancelled in the past three years;
(f) who has not given false identity details.

3.2 The Vehicle must never be:
(a) driven on Unsealed Roads unless authorised;
(b) driven off-road or on beaches, through rivers, streams or floodwaters;
(c) used in snow areas (above the Snow Line);
(d) overloaded or used beyond its design capacity;
(e) used to carry illegal substances, dangerous goods, or animals (except authorised assistance animals);
(f) driven by someone under the influence of drugs or alcohol or who refuses testing;
(g) used in racing or illegal activities;
(h) used outside approved locations without prior consent.

3.3 The Vehicle must not be:
(a) modified;
(b) sold, leased or disposed of;
(c) registered by You under the PPSA;
(d) taken outside Sydney without written permission — unauthorized interstate use may result in full liability for damages and recovery costs.

3.4 Only the registered driver is covered by insurance. Any other driver makes You fully liable for third party or vehicle damages.

 

  1. Your Obligations

IMPORTANT NOTICE: Breaching clause 4.4 is a Substantial Breach.

4.1 At the beginning of the rental You must:
(a) present your licence and any required documents;
(b) pay anticipated rental charges.

4.2 Joint Hirers and Payers are jointly and severally liable.

4.3 Copies of your ID and payment method will be retained for a reasonable period.

4.4 You must take reasonable care of the Vehicle, including:
(a) preventing damage;
(b) maintaining fluid levels and tyre pressure;
(c) ensuring it’s not used above height limits;
(d) bringing it in for servicing on the due date.

4.5 Upon return, You must pay:
(a) all outstanding rental charges;
(b) for any Damage up to the Damage Excess (see clause 5.3);
(c) for any cleaning required due to neglect or smoking.

4.6 Smoking is strictly prohibited. Detailed cleaning fees apply if violated.

4.7 You must pay for:
(a) any tolls, speeding fines, or traffic infringements;
(b) $25 admin fee per penalty/fine transferred;
(c) $10 nomination fee per toll notice for unauthorised toll routes;
(d) $35 fee for each declined payment.

4.8 If You don’t pay on time:
(a) 10% interest will apply after 30 days;
(b) all debt collection and legal costs will be charged to You;
(c) failure to pay may result in referral to a credit agency.

4.9 You must:

  • keep your payment method and contact info up to date;
  • remove your vehicle from tolling apps upon vehicle swap;
  • give 2 weeks’ notice before ending the contract. If not, the deposit will be adjusted.
  •  Any eligible refund will be processed within 14–21 days.

 

  1. Damage Cover

5.1 We provide cover for:
(a) Vehicle damage;
(b) third-party Vehicle damage.

5.2 You must pay the stated Damage Excess unless the other party is proven to be at fault.

5.3 The Excess will be charged:
(a) Self Damage to our vehicle
(b) At Fault Accident
(c) Hit and Run Case
(d) Disputed Cases for liability

5.4 We will refund the Excess in full or in part if we recover the damages on disputed cases.

5.5 If you don’t provide sufficient accident evidence or witness info, You must pay the full Excess.

5.6 You must pay Excess:

  • within 30 days of the accident. If not, the Excess doubles and cannot be accepted after 60 days and no liability will be accepted by the company.

 

  1. Damage Cover Exclusions

6.1 Cover is void if:
(a) You substantially breach the Rental Contract;
(b) The vehicle was unlocked or unattended;
(c) You used incorrect fuel
(d) Damage occurs to tyres, tyre rims or windscreen;
(e) Dashcam not installed or no accident evidence is provided;
(f) Windshield, tyre or seat damage occurs — You are responsible for repairs.

6.2 No cover for:

  • items owned by You or passengers;
  • employer or employee property.

 

  1. Fuel

7.1 Return the Vehicle with the same fuel level.
7.2 Refuelling charges may include a service fee.
7.3 Only 91, 95 or 98 petrol is allowed. No E10 or diesel in petrol cars.

 

  1. Roadside Assistance, Breakdowns, and Accidents

8.1 24/7 roadside assistance is available.
8.2 $10/week surcharge applies for roadside cover (battery changes not included).
8.3 Report any accident within 24 hours and pay the Excess within 48 hours.
8.4 You must:
(a) provide full details of other drivers;
(b) gather witness contacts and photos;
(c) submit video/photo evidence — dashcam is highly recommended.
(d) report to police if needed;
(e) not admit liability;
(f) provide documents;
(g) assist in legal processes.

8.5 Do not authorise repairs without permission.

  1. International Licence Holders
  • You must provide your entry date into Australia.
  • You can drive only for 6 months from entry date on an international licence. Beyond that, insurance is void.
  1. Breach of Agreement

10.1 Failure to comply with any condition listed above will be treated as a breach of agreement and company has the right to retain the security deposit in full to mitigate the losses incurred due to breach of this agreement.